top of page

Pickup Process

Picking up packages is easy! Follow the step-by-step guide below to understand each step. 

Step 1: Arrive for Pickup

Please watch the following video to understand what to do when you arrive for pickup.

Identifying Batch ID (Hailify Only)

Please watch the following video to check your Hailify batch ID. 

Step 2: Scanning Packages

Please watch the following video to understand how to scan packages.

Step 3: Master Pickup Photo

Please watch the following video to understand how to take a master pickup photo.

Step 4: Loading Your Vehicle

Please watch the following video to understand how to load your vehicle properly for maximum efficiency.

CONTACT PIGEONSHIP SUPPORT

Email: support@pigeonship.com

 

​WhatsApp (text only, no calls): +1 (647) 797-1995

 

​SMS (text messages): +1 (618) 577-3623

 

... or message us by tapping on the yellow icon in the bottom-left corner

WORKING HOURS

 

Mon - Fri: 8am - 8pm EST

​​Saturday: 10am - 2pm EST

​Sunday: closed

bottom of page